Frequently Asked Questions

We will be in constant touch with you during the 7 days free trial. Once the trial is over, You can decide to continue having live chat on your website and provide awesome service to your customers or you can cancel the subscription and you won’t be charged anything.

What happens after the Free Trial?

We will be in constant touch with you during the 7 days free trial. Once the trial is over, You can decide to continue having live chat on your website and provide awesome service to your customers or you can cancel the subscription and you won’t be charged anything.

What happens once my quota is over?

We will not bother you if your quota exceeds by a few extra leads or enquiries. But if your monthly quota exceeds by a large margin, We will notify you and suggest you to upgrade your package. We will not stop taking chats on your website just because your quota is over.

What if the agent does not know the answer?

If the question is considered critical, We will call you immediately to get the required answer and pass it on to the customer. If not, We will get the customer’s details and send it over to you. You can then reply to the customer and also notify us on the correct answer and we will add it to our database.

Where are your agents physically based?

Our offices are located in Delaware, USA and Dubai, U.A.E. To maintain high quality, All our agents are physically located in our Dubai and Philippines office.

How long will it take to get live support on my website?

We can have the training and setup done in less than 12 hours for most industries. Based on our years of experience, We have developed a unique workflow that will allow us to do the setup in less than 12 hours for most industries.

What countries do you support?

We provide support to all the countries that requires live chat support in English.

What are the industries you support?

We support 15 leading industries: E-Commerce, Real Estate, Startups, SAAS, Auto Sales, Travel & Tourism, Health, Web Hosting, Pharmacy, Government, IT Services, Small Business, Fashion & Apparel, Jobs & Education, Hotels & Restaurants.

Can i also chat with my website visitors?

Yes. You can also simultaneously chat with your website visitors along with our agents. You can also monitor how our agents are performing. This feature is available in our Basic, Advanced and Corporate plans. If you want to have this feature in your Lite plan, Get in touch with us and we will workout something for you.

What are your hours of operation?

U.S.A Office:

Monday – Friday : 9 AM to 9 PM

U.A.E. Office:

Sunday to Thursday : 9 AM to 9 PM

Our Live Chat Operation is 24×7.

Is there a limitation on the free trial?

We offer you the full functionality during the free trial. The only limitation is the number of days (7 Days) and the number of successful enquiries or leads (200).

Do you charge for incomplete chats?

We qualify each chats on whether they bring any value to your business. We charge only for those chats. We never charge you for incomplete chats.

Why do you ask my credit card information for the free trial?

We’d hate this too. But, We offer a service that requires a lot of manual work and human hours. So we just want to be sure that you are serious about trying our service. We truly apologize for this.

Will you help me in installing the chat script on my website?

Absolutely, Just let your account manager know about it and our team will do it for you Free of charge.

Is there a limitation on the number of websites you support?

The number of domains included in your plan is listed in our pricing page here:

Plans & Pricing

However, If you have multiple domains and have the same product or service across all the domains, We will not charge you anything extra to have our service on all your domain.

How can i change the look and feel of the chat widget?

During the initial setup, Our designers will modify the chat window to match with your website. If you are not satisfied with the design, You can always get in touch with us and we will change it according to your requirement.

I have more questions..

Feel free to get in touch with us at anytime. We will be more than happy to answer your questions. You can find various ways to get in touch with us here:

https://www.365chatsupport.com/contact/

Let us help your customers fall in love with your business

Try our service for 7 days and see the difference we can bring to your business.

Start Free Trial